Tel: 713.772.0157 Local | 800.239.1361 Toll-Free | office@aheconline.com



FAQs


Live Events (cont.)

How will I know where a live event is held?
Event locations are listed on our website on the course description page, and on invoices after registration.

What is the minimum course size policy?
All courses require a minimum number of attendees. AHEC reserves the right to cancel a course if the minimum number is not met. **AHEC is not responsible for travel reimbursement in case of cancellation. Please check with our office for status at least two (2) weeks before your course prior to making definitive travel arrangements.

When/how will I receive my certificate?
Registrations that have been completed with payment at least seven (7) business days prior to the start date will receive a certificate at the completion of the live event.

Any registrations after this time will have to complete a "Certificate Request Form". Certificate Request Forms are available from the instructor to fill out at the end of the course, and certificates will be mailed to the address written on the form when AHEC has processed the request.

What if there is a change to the course location or it is canceled after I have registered?
AHEC holds the right to change a course location or cancel a course. In case of this, we will contact you via email and phone prior to the course date. We recommend giving two (2) valid phone numbers and an email address when registering for any course.

**AHEC is not responsible for any expenses incurred as a result of a cancellation if the client does not provide reliable contact information.

I have already registered and paid for a course, and I just received a coupon for it. Can I get a refund for the difference?
No, discounted prices are valid for new registrations only.

What if I have lost my certificate?
Please call 1-800-239-1361 to be issued a new certificate.