Tel: 713.772.0157 Local | 800.239.1361 Toll-Free | office@aheconline.com



FAQs


Registration Information (cont.)

What is the "administrative fee" and "door fee"?
Registrations made within fourteen (14) days of the scheduled course will automatically include a $25 administrative fee. The late fee will be reflected at checkout when registering online.

A $10 door fee will be added to the course fee + administrative fee for all registrations taken the day of the seminar at the door.

Do I have to pay sales tax on my order?
Sales tax on shipments to Texas and California will be collected.

What is the refund/cancellation policy? You cannot cancel an order online – you MUST call AHEC to cancel ANY order.
To receive a full refund, live event cancellations must be requested at least two (2) weeks before the start date of the course. Cancellation requests for live event received within two (2) weeks of a course are not eligible for a refund.

Refunds for cancellations received by the cancellation deadline will be made within 45 days following the course. No refunds are given for non-attendance. If the registered participant cannot attend, a substitute may attend. The substitute’s name should be called in to our office at 1-800-239-1361.

Home studies/books are non-refundable. Webinar cancellations will be given in the form of tuition credit if cancellation request is received at least seven (7) days prior to the date. Within seven (7) days of the webinar no tuition credit is available. Webinars are not eligible for refunds at any time.

**We cannot be responsible for any penalties incurred due to seminar or registration cancellation. In the event of unforeseen circumstances, AHEC Web Store reserves the right to substitute instructors and similar courses as necessary.

What is the refund/cancellation policy for skills courses (i.e. ultrasound or initial training courses requiring placement in a clinical rotation)?
All cancellations for any skills course must be received in writing. For those received at least fourteen (14) business days prior to the seminar date, a refund less a 30% administrative fee will be given. Beyond this time, no refund is given, but tuition credit (less a 30% administrative fee) may be applied to future course offerings within a twelve (12) month period. Any confirmed registration not canceled in writing will be subject to tuition forfeiture. No refunds or tuition credit are given for non-attendance. Facilities may substitute employees by notification to AHEC in advance. If you do not cancel and do not attend, you are still responsible for payment.

What if I want to use tuition credit to pay for my registration?
You must call the AHEC offices and register over the phone to use tuition credit.

How do I access course handout materials?
To access this material you may visit our website at www.aheconline.com and scroll down until you see the "Class Handout Materials – Click Here" box. You may also access the handouts under the "Online Store" tab.